Shop Policies

Returns Policy

Please note this refund policy is valid for online sales only.

For in-clinic returns, please contact the clinic directly via our contact page (https://www.parkview-therapy.co.uk/contact) or by telephone on 0114 242 6726.

Easy web-sale returns and exchanges:


We hope you will be pleased with your purchase from Parkview Therapy, but if you are unsatisfied for any reason, we have a 30 day returns policy.


Here is what to do –
•    Please note, we do not cover the cost of postage for any returns, unless the goods were faulty or the wrong goods sent to you*. If the goods were faulty in any way, or we sent the wrong goods to you, let us know. 
•    All goods must be returned in a new and unused condition and in original packaging.
•    Pack the goods carefully in their original box, including all original paperwork, with a secure outer wrapper and posted to :-

Parkview Therapy and Chiropody Centre
422 Firth Park Road
Sheffield

South Yorkshire

S5 6HH

NEED MORE HELP?

Contact us via email info@parkview-therapy.co.uk or call on 0114 242 6726


Your refund will be completed immediately once your parcel is received by us.  Please be aware that it can take up to 10 working days for the refund amount to show in your bank account, but ordinarily it only takes 1-2 days.


*For Faulty Products: If you reside in the UK we will send you a prepaid postage label or refund you the cost of £5 for a postal service of your choice.  *If returning goods non EU countries – see note below.


Please Note - Due to trade licenses and agreements, we are unable to process orders we receive for Joya footwear from customers who do not reside within the UK or Ireland.


*Important – if returning goods from non-EU countries.  Please DO NOT USE COURIER SERVICES such as UPS or FEDEX as there will be excessive clearance fees; we will either refuse delivery or charge the fees back to you. Use standard postal services. You must write “RETURNING UNSUITABLE GOODS TO SENDER” on the customs form and on the outside of the parcel, as we will not accept parcels that incur duty charges. You must also tick the “RETURNED GOODS” box on the customs declaration documents. If this box is not ticked, we will recover the costs from you or return the shoes to you.

Delivery Policy

* Delivery should take approximately 7 working days from the date of collection, however outlying areas such as the Highlands & Islands of Scotland, the IOM & IOW may take slightly longer. Please allow 8 working days from the date of your order before querying a delivery.


For any further shipping queries, please contact us at: info@parkview-therapy.co.uk